About YPEP
Policies and complaints
Our policies, and how to make a complaint or pass on a compliment.
Ways to tell us
- Call 07517369651
- Email info@ypep.co.uk
- Use our secure form
How to make a complaint
If something isn’t right, please tell us. We’ll listen, look into it and put it right if we can.
Tell us
Call 07517369651, email info@ypep.co.uk, or use our secure form.
We acknowledge it
We let you know we have it.
We look into it
We look into it and reply in full.
Our policies
- Safeguarding children and young people
- Safeguarding adults
- Complaints, comments and compliments
- Privacy
- Cookies
- Accessibility statement
- Equality, diversity and inclusion
- Health and safety
- Medication
- Whistleblowing
Our CQC registration for home care is on Quality and CQC. Professionals can find our registrations and policies on Registrations and policies.
Tell us what you think
A compliment, a comment or a complaint: we’d like to hear it, and we pass compliments on to the staff involved.